SHIPPING & DELIVERY
Depending on the specific item and the workload we ship anywhere from 4 work days to 10 weeks after your order.
Please find the information on the product listing.
Shipping costs depend on size, weight, origin of the product (my shop or the partner forge)
and the destination.
Please use the cart shipping calculator.
TRACKING YOUR ORDER
International Orders are exclusively sent with tracking and insured to the value of the content.
The tracking number will be provided to you via email.
We are not taking responsibility for items lost in the mail, however, we are of course doing
everything possible to avoid such incidents and in case of a lost parcel, we initiate a postal service investigation.
We are 100% confident in our Products.
If you find any craft or manufacturing flaws beyond the regular variations in handcrafted products, we offer you a refund or replacement at no extra costs.
Shipping costs can´t be refunded.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.